JT Not Fined For 999 Outage

Tuesday, 13 February 2024 09:31

An outage in December 2022 left JT unable to answer any emergency service calls for two hours.

In the early hours of 9 December 2022, JT was unable to answer any 999 calls, regardless of the mobile network they were being placed from.

The call-handling platform went down for two hours.

A similar incident has occurred a couple of months earlier, in September 2022. In November 2023 JT was fined £380k for that network failure.

The Jersey Competition Regulatory Authority has concluded that the December 2022 incident was 'serious' but it will not be fining JT on this occasion.

The JCRA's CEO Tim Ringsdore says, since the outage, JT has been taking necessary measures to ensure this does not happen again.

“Emergency service calls, by their nature, are urgent.

Whilst JT arranged for unsuccessful callers to be contacted by the Police, any delay in the emergency services response has the potential to exacerbate an already serious situation.

Since the incident, JT has taken numerous steps to improve the Jersey’s public emergency call service including the migration of the call handling to a new platform and the active participation in Jersey’s 999 liaison committee.

Due to this work, the Authority decided not to impose a direction or a financial penalty on JT in this case.”

JT is required by law to provide the island's emergency service call service.

The JCRA has previously fined JT on four occasions for nine service incidents since 2020.