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Airport Post Office To Close

Jersey Airport's post office counter will be closing in March.

After 20 years, passengers will no longer be able to post parcels or buy currency in the departures terminal before their flight.

The counter will close at 7pm on 24 March, also ending the opportunity for passengers to swap Jersey banknotes for English ones.

The post-box will remain, for people to post letters and cards before going through Security, and airport bosses say UK Sterling is available from the cash machines in the departures lounge.

Alternative post office counters can be found in St Brelade and St Peter.

The closure of the Post Office is part of a redesign of customer services, focusing on smoother journeys through the airport.

Ports of Jersey is shutting the information desk in the departures hall in favour of 'Customer Experience team' who will be on duty throughout the airport to help passengers get through the terminal and to their gate.

An 'Airport Operations Centre' is being created to replicate the Marine Operations Centre at the harbour.

Ashley Maggs, Deputy Airport Director, says they are the norm for the best-run airports in the world, bringing together all the people who manage day-to-day operations in one place.

"It will transform the management of our daily operations and enable us to deliver a much better experience for our customers.

As part of this work, we have redesigned customer services and are changing how we look after our passengers.

Resources are being focused on the airport’s core activities to ensure smooth journeys through the airport for all our passengers, especially our most vulnerable customers."

Jersey Post says it is disappointed the airport branch is closing.

Julie Thomas, Managing Director of Postal & Logistics, hopes to work with Ports on reintroducing postal services in some form in the future. 

"We are acutely aware of the important role our post office network plays in the local community, and we commit to continue working with the Airport team in case of any future opportunity to reintroduce some form of service.

In the meantime, foreign currency is available through our website, and in our branches at Broad Street (20 currencies) and at Rue des Pres (EUR and USD)."

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