Tributes To Grand's Smiling Concierge

Tuesday, 26 January 2021 11:38

Tributes are being paid to Grand Jersey's Head Concierge of 38 years, Hugo de Castro, who has died after a short illness.

The hotel has announced Mr de Castro's death, saying he was 'the epitome of the Grand'.

Hugo, who was in his late fifties, was the well-known face of the St Helier hotel for almost four decades - a man who greeted guests and always went the extra mile for them.

Handpicked Hotels Regional Manager Simon Miller says he and the entire Grand team are very saddened to have lost their friend and colleague:

"Hugo was our beloved Head Concierge for over 38 years, and the familiar smiling face that welcomed guests with a natural warmth and affection. A member of the elite Golden Keys Society, Hugo was considered a true champion of the island and was a finalist for Ambassador of the Year at the 2020 Pride of Jersey Awards. Hugo was the epitome of The Grand and simply had a passion for creating guest happiness. We will miss him greatly and our thoughts go out to his family”.

In 2017 Hugo was named the best concierge in the British Isles, winning the title in the prestigious Boutique Hotelier Awards. At the time he said:

“I feel extremely honoured to have won this award and privileged to have worked at the Grand Jersey Hotel for many years. I absolutely love what I do! Creating memories for our guests and making each guest stay special is something that I feel comes naturally to me, so to be recognised and rewarded for that is just fantastic. I am thrilled to be taking this accolade back to Jersey and I look forward to serving our guests at the hotel for many more years to come.”

Scores of islanders have added their own tributes on social media - calling him a gentleman, a true professional and pleasure and privilege to have known.

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