Work Starting On New Children's Service Feedback System

Tuesday, 27 October 2020 14:16

A new feedback officer will be appointed in the Children's Service this December to improve the way complaints are managed.

A recent review of the feedback process found that improvements were needed for how children and young people share their views with the department.

A new board will also be launched to improve transparency across the service.

"As a Government, we are committed to putting children first, listening to individuals, children, and families, and responding to any concerns and suggestions for improvement. I welcome this review and recommendation to appoint a feedback manager, which will ensure that we have a robust system in place to manage all types of feedback." - Senator Sam Mezec, Children's Minister.

Channel 103 has asked to see the review - and has been told it will be published 'within the next 10 days'.

"Children, young people, and their families deserve good quality services and a transparent mechanism for reporting feedback.

"It is imperative that children and families, carers, relatives, and members of the public, who wish to provide feedback including making a complaint, have a simple system to do this.

"This new appointment will help to encourage and promote a culture of openness, honesty, and learning from feedback, which is what we strive to achieve in the Department for Children, Young People, Education and Skills." - Mark Owers, Director of Safeguarding and Care.