Passengers were stuck on the Crazy Train ride at Gulliver’s World in Warrington for more than two hours after it became stuck on Saturday afternoon.
Firefighters used ladders to rescue the 21 passengers trapped on the ride and paramedics were present to help them afterwards.
One witness told the Liverpool Echo that the ride was shaking before it broke down, adding that they noticed “a very large object fly off” the attraction.
Emergency services had to construct a tower from scaffolding to rescue the stranded passengers, while paramedics reportedly gave a child on board the ride an asthma nebulizer.
Her mother told the Echo: “I’ve never been more frightened as a parent as I am now.
“Sat here on my own whilst my child is up in the air and there’s not a thing I can do.
“[You] should be able to take [your] kids on a day out without this happening.”
All of the passengers who were trapped on the ride were rescued, and there were no serious injuries reported.
A spokesperson for Gulliver’s World told Sky News the ride “came to a stop mid-ride due to a malfunction”.
They said: “The emergency services were required to assist with aiding guests from the ride. Due to the quick response of the Gulliver’s team and use of their on-site evacuation equipment all individuals were escorted safely off the ride with no injuries.”
Asked what safety checks were being carried out and whether affected passengers had received a refund, the spokesperson added there would be “a further statement to follow with more details after an investigation”.