Rise In Sim Card Thefts Abroad

12th July 2018

Islanders are being warned of the dangers of mobile phone roaming scams and thefts when travelling abroad.

Its after an increase in the number of SIM cards being stolen from phones to call premium-rate numbers, that incur thousands of pounds in charges.

The Jersey Fraud Prevention Forum is asking people to set passwords on phones AND sim cards when heading away on holiday this summer.

Chairman Chris Beechey says this threat is prevalent in one country in particular.

“We see an increase over holiday periods. The service providers are telling the Fraud Prevention Forum that actually, one of the areas in which that increase is more significant is Spain.

“Our message to any islander who is heading in that particular direction is to be extra vigilant.”

The Forum has set out a list of what to do:

  • Ensure that you have set a password on both your device AND your SIM
  • If your mobile phone is stolen, fraudsters will remove the SIM from the device, if a secure password has not been set to protect your SIM card, it can be used to generate thousands of calls in a short space of time to premium-rate numbers
  • Always be vigilant and be wary of individuals trying to distract you or engage in conversation
  • Keep your device out of plain sight and ensure that it is safe when not in use
  • If your phone is lost or stolen abroad contact your service provider immediately, so they can block you SIM card to prevent it from being used fraudulently, contact details are as follows:
  • Airtel Vodafone – +44 (0) 7829 700 121 or E: 121@airtel-vodafone.com entitled ‘urgent block for lost mobile’ including your mobile number, full name and your location
  • JT +44 (0) 1534 882882
  • Sure +44 (0) 1481 757 779 if calling from outside of Jersey
  • You should also report your phone as lost or stolen to the local police, in order to get a police report for your insurance company
  • Please remember that you are responsible for all roaming charges incurred on your service whether you intended to incur those charges or not.

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