Ombudsman To Handle States Complaints?

13th February 2018
Complaints against States departments are at their highest since 2013.
Eighteen formal grievances were made to the Complaints Panel last year.  Only two resulted in hearings, and just one was upheld.
Of the 18, six related to Planning and 3 to the Infrastructure department.  Health, Education and Social Security notched up two complaints each.
It comes as the States are being asked by Senator Philip Ozouf to replace the panel of independent volunteers with a paid professional Public Services Ombudsman.
He is asking the States to vote on the move, which was suggested by the Clothier Report 18 year ago.
An ombudsman would investigate complaints of maladministration by States of Jersey departments and associated public bodies.
The Senator estimates an office would cost £200 – 250,000 to set up, plus annual running costs including salaries.

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