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‘Raised level of illness’ at hotel where British couple died

10:57 pm, 23rd August 2018

The tour operator released a statement confirming holidaymakers at the Steigenberger Aqua Magic Hotel in Hurghada were offered alternative hotels following the deaths of John and Susan Cooper. Mrs Cooper worked at a Thomas Cook branch in Burnley.

“We are deeply saddened by the tragic deaths of two of our customers that were staying in the Steigenberger Aqua Magic Hotel in Hurghada, Egypt. The circumstances of their deaths are still unclear,” it said.

“We have also received further reports of a raised level of illness among guests. Safety is always our first priority, so as a precautionary measure we have taken a decision to remove all our customers from this hotel.

“We will be offering customers alternative hotels within Hurghada, as well as giving them the option to return home.”

Thomas Cook said it had made arrangements for customers to fly home following their stay at the Red Sea resort if they wished.

It also said it would offer customers alternative hotels from Friday onwards.

The statement continued: “For those customers who choose to come home, we have made arrangements to fly them back tomorrow, August 24. While we understand this is upsetting for those on holiday, we believe this is the right thing to do.

“We continue to work closely with the hotel and are supporting the authorities with their investigations.

“The Steigenberger Aqua Magic Hotel was last audited by Thomas Cook in late July 2018 and received an overall score of 96%.

“We will be contacting those customers due to travel to the Steigenberger Aqua Magic Hotel in Hurghada in the next four weeks to offer alternative holiday options.”

Carol Mackenzie, Thomas Cook’s head of customer welfare, told Sky News she flew out to provide support to the family affected by the deaths.

A Foreign Office spokesman said: “We are supporting the family of a British couple who died in Hurghada, Egypt and we are in contact with the local tour operator.”